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Legal Policies

Privacy Policy

Who are Aplingo?

Aplingo Limited provide professional translation services in a wide range of specialist subjects. Our contact details and office locations within the group are available here.

Why do you process personal data?

Commercially, we provide commercial translation services in a wide spectrum of specialist fields, including technical, legal, financial, marketing as well as other fields.  We also process personal data as an employer, a business partner, and through surveillance of our places of business.

This notice, and its relevance to you, regards our commercial processing of data.

How might you collect personal data for your commercial purposes?

  • Directly from you – we have an active website where you can request a quote through an online form, or through email or phone enquiries.  Should you decide to use our services, you would then provide additional personal data in order to service that contract.
  • From intermediary sites – there are a small number of websites where individuals looking for the services we provide can enter some basic personal information, and subsequently be referred to Aplingo.

What categories of data do you routinely process?

While we appreciate that avenue above is different, it is likely that we would initially have:

  • Your full name
  • Contact information (phone and email)

If you become a customer of Aplingo, we would go on to process:

  • Information to allow us to process payment (e.g. card information)
  • Any personal information, regarding yourself or others, supplied in the materials you ask us to translate

We would not normally need to process “special categories” of data in the delivery of our services.

Is there personal data I am compelled to provide?

Yes, insofar that we need to know who the customer is in order to deliver the service

On what basis do you do this?

  • Contract – if we have a contract to provide services to you, we must process certain personal data in order to perform it, or immediately prior to signing it. Much of the data we process is on this basis.
  • Legal requirement – if we are compelled to hold your personal information for legal reasons (for example, the Limitation Act), we would hold it until that reason is no longer valid.
  • Legitimate Interest – if we lawfully acquire your personal data through a referral from another party, we would contact you to establish your interest in Aplingo’s services.


What are Aplingo’s “legitimate interests”?

Our interests are to provide customers with expert commercial translation services for a fee. We have assessed whether our interests outweigh your fundamental rights, and we believe that in this context our interests are actually aligned.

Who will receive my data from you?

  • Aplingo group companies – only in the delivery of the service you have purchased, and all of which have identical obligations to protect your data as we do.

Do you transfer personal data internationally?

Yes – while all personal data under our control is stored in the United Kingdom, we process data (e.g. administer, view, amend, etc.) both in the EEA and non-EEA territories in Aplingo’s wider Group of companies, with standard contractual clauses deployed where necessary to ensure your privacy is protected to EU standards.

Is any element of personal data storage outside of your control?

No. All data you provide to Aplingo will not be passed to third parties.

How long will you retain personal data for?

Subject to statutory obligations to retain personal data records:

  • Customer personal data – no longer than six years after your contract with Aplingo concluded.
  • Personal data included in materials requiring translation – no longer than six years after your contract with Aplingo concluded.
  • We would always dispose of any personal data upon request, subject to any legal grounds for its retention.

What rights do I have in respect of the personal data you control?

As a data subject, you have the right to:

  • Access any data we process which relates to you
  • Have that personal data provided in a machine-readable format
  • Have your personal data erased from our records
  • Object to any processing by Aplingo
  • Restrict any processing under certain circumstances, such as if you question its accuracy
  • Not be subjected to automated processing

By simply issuing a request to Aplingo through a conventional route (post, email, phone), we will process that request. If for any reason we lawfully refuse it, we will inform you of the rationale and your options.

Is any of this processing automated?

No. Personal data is never processed within Aplingo though algorithms or automated decision making, and all translation work is subject to strict monitoring, checking and feedback procedures.

Who can I complain to if I am unhappy about your personal data processing?

We would always endeavour to satisfy your requests in the first instance, and you can contact our Data Protection Officer with any queries.

You can at any time contact our Supervisory Authority (the UK Information Commissioner’s Office) at this location.

Who is your Data Protection Officer?

You can contact our Data Protection Officer on dpo@aplingo.co.uk or through our Head Office on 0800 389 6571


Cookie Policy

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits. We also use a cookie to enable our chat service as you move around the site.


Terms Of Use

These terms of use govern your use of our site. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

1.1 It is not necessary to register with us in order to use most parts of this Website. However, particular areas of this Website will only be accessible only if you have registered.

1.2 This Website may be used for your own private purposes and in accordance with these terms of use.
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy (See above).
1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.
1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Our business’s name is: Aplingo Ltd
Our business address is: Aplingo Ltd, Whitefriars, Lewins Mead, Bristol, BS1 2NT
Our contact details are: See Contact page.

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